Dating apps make it a pain to get in touch with their customer support lines – I don’t blame them. Users constantly complain about algorithm questions, alleged shadow bans, outright bans, violations of their terms of service, recurring payment charges, bugs around likes, messages and matches as well as questions around distorted photo uploads, reporting users and their bad behavior and other features of the apps.
As an online dating photographer and profile consultant (based in San Francisco, serving clients in Los Angeles, NYC & beyond), I have seen it all. Here are some helpful troubleshooting tips, contact email and phone numbers for the top dating apps.
Below are the ways to get directly in touch with their support lines. Apps like Hinge make you jump through hoops to get to their ticket page so I highlighted the ways to contact them directly.
Dating App Profile Critique & Photo Analysis: Special Offer!
Hinge: Submit A Ticket To Contact Customer Support
Hinge is the most annoying app out there when it comes to contacting support lines. They use of AI to suggest questions, suggests answers to questions and then make you click through multiple pages to submit a ticket. See for yourself below:
1) Start at this page: https://hinge.co/contact
2) Click ‘Get Support‘
3) Land on this page and click ‘Support‘ https://hingeapp.zendesk.com/hc/en-us
4) Click the various help desk items. If none of those pages answer your questions, just open up this page directly or click ‘Submit New Request‘: https://hingeapp.zendesk.com/hc/en-us/requests/new
5) Type in your question/concern and use as much info as possible: dates, times, details, screenshots, before/after photos, timestamps, timeline of events etc.
6) You will get more generic answers to questions. Scroll to the bottom and you will see a bar that says ‘Contact Support‘. Click this and create a ticket.
If this is regarding shadow-bans, getting banned or similar items, good luck. Most cases are not overturned. You can read more about those cases here: https://eddie-hernandez.com/hinge-tinder-login-errors-banned/
Hinge does not offer a more direct route to contact customer support through the app. It merely routes you to the page above at the beginning of the sequence.
Hinge Reddit: https://old.reddit.com/r/hingeapp/
Request A Refund From Hinge Customer Support: https://hingeapp.zendesk.com/hc/en-us/articles/360016246254-I-want-to-request-a-refund
Report a user on Hinge: Click the three dots on the profile page to report the user. It is recommended you screenshot profiles in case he/she tries to block or unmatch you making it harder to report user down the road. You can report any concerns about suspicious behavior from any profile page or messaging window or by emailing firstname.lastname@example.org
Pause My Hinge Profile, Account:
Tap Settings > Tap Account > Toggle the Pause switch to the on position.
This will prevent you from being shown to new people and you will still be able to chat with your existing matches. If you sent someone a like before you paused your account, that person will still receive your like and have the option to match with you.
Delete Hinge Account
Select Settings > Select Account >Delete Account > Confirm your choice > Uninstall Hinge app > Go to Facebook on your desktop > Select App Settings and remove Hinge as an authorized app under your account. If paying for a subscription, do that first either in the app or through the payment processor.
Bumble: Customer Support Pages and Social Media Support Accounts
Bumble has no phone number which is common among dating apps.
Bumble Customer Support: https://bumble.com/en/help/does-bumble-customer-support-have-a-phone-number#contact-us
Bumble Facebook and Twitter Support: https://bumble.com/en/help/does-bumble-customer-support-have-a-phone-number
Bumble App Support: Click ‘Contact & FAQ’ button.
Bumble Snooze Mode: Bumble feature that allows users to temporarily pause their accounts and hide their profiles from users while keeping said matches. You can choose the time – 24 hours, 72 hours, a week, a month etc. and select if you want to hide your profile from all current matches as well.
Please note, upon reactivation (un-snoozing), matches will be notified.
1) Go to settings
2) Hit snooze mode
How to Delete Bumble Account Entirely:
1) Open the “Settings” menu of the app.
2) Scroll to the bottom and click on the “Delete account” button.
3) You will then be prompted to list your reason for deletion and type “Delete” to finalize the process.
If you have deleted the app but not your account, you can contact customer support: https://bumble.com/en/help/how-do-i-delete-my-profile#contact-us
Coffee Meets Bagel: Customer Support Email
This is the most straightforward contact support access I have seen on any dating app. Right on the about us page is their contact info: https://coffeemeetsbagel.com/about-us/
Coffee Meets Bagel Reddit: Coffee Meets Bagel has a dedicated CS support line on Reddit: https://old.reddit.com/user/CoffeeMeetsBagelCS
Email Address Coffee Meets Bagel: email@example.com
How To Delete Coffee Meets Bagel Account: 1) Users should deactivate their accounts first and then 2) email customer support and ask to have their account fully deleted.
This is an absurd process but to remove any unfortunate misunderstandings with your new significant other, also remove photos and edit bios before deleting.
How To Report A Match, Block A User: To report a bagel in Suggested, simply tap on the flag icon in their profile. To report a bagel in Discover, submit a request.
Request To Delete Your Personal Information: Email them at firstname.lastname@example.org
Match.com: Contact Support Page
Match.com uses a pretty straight-forward page to ask your questions.
Match.com support page: https://www.match.com/help/ContactUs.aspx
Match.com California customer refund window by midnight 3rd business day: https://www.match.com/registration/membagr.aspx
California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service, as set forth in more detail in Section 8a. If you subscribed through your Apple ID, refunds are handled by Apple/Google, not Match. You can request a refund from Apple through your Apple ID account on your phone or at https://getsupport.apple.com.
Report A User on Match.com: Select the 3 dots in the top right corner of the profile within the search results page or the profile page.
How To Block A User on Match.com: Select the 3 dots in the top right corner of the profile within the search results page or the profile page.
How To Unblock A Profile On Match: Select the account settings icon > then select blocking > pick profile you wish to unblock.
Remove A Profile From Search Results: Only a paid subscriber feature.
How To Cancel Subscription & Remove Profile:
Settings > Manage Subscriptions > Cancel Membership & Remove Profile (desktop/website is easier to navigate than mobile app; also might have to unhide account first).
OkCupid: Customer Support Pages, Ask A Question
OkCupid Customer Support Start Page: https://help.okcupid.com/article/28-contact
Report a bug on OkCupid: https://help.okcupid.com/article/126-bug-reporting#
Report a user on OkCupid:
2) Wait for the pop-up at the bottom right to launch the ‘Report A User’
Ask a question to OkCupid:
2) Click pop-up at bottom right. Two columns appear: ‘Answers’ and ‘Ask’
Plenty of Fish: Email Addresses and Safety FAQ Page
Plenty of Fish provides little to no information for getting in touch with their support team. The only thing I could find is this email buried under their safety page.
Plenty of Fish Safety Page: https://www.pof.com/safety
Report users who violate terms of service: email@example.com
Tinder Customer Support, Account Cancellations
Tinder Contact Support Page: https://www.gotinder.com/contact
Tinder Support a Request Page: https://www.help.tinder.com/hc/en-us/requests/new
Tinder Reddit: https://old.reddit.com/r/Tinder/
How To Delete Tinder Accounts, Pause (Temporarily Hide) Accounts:
1) Open the Tinder app.
2) Tap the profile icon at the top left of your screen.
3) Tap the settings icon in the middle, left of the screen.
4) Scroll to the bottom of the screen and tap “Delete Account”.
5) Tap “Delete My Account ” to delete your Tinder account or pause account to pause your Tinder account.
6) Confirm the action – you’ll get a message that your account was deleted successfully.
How To Cancel Tinder Gold: Cancel Account Subscriptions: If you signed up via Tinder.com or Android, your account will be canceled. If you signed up via Apple ID (iPhone) or Google Play you will need to cancel subscriptions there.
Facebook Customer Support
How To Delete Facebook Dating Profile
1) Tap then tap Dating.
2) Tap in the top right.
3) Scroll down and tap Delete Profile.
3) Tap Delete.
If you delete your profile, you will lose all matches, conversations. Also, deleting conversations from your profile won’t delete them from the other person’s inbox. It isn’t possible to delete sent or received messages from another person’s inbox.
Managing and Opting Out from 3rd party advertisers
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About Eddie Hernandez
Eddie Hernandez is a professional photographer specializing in natural, candid online dating photos. Featured in the SFGate, ABC7News, East Bay Express, Salon; contributor to Good Men Project, Plenty Of Fish and Meddle. In addition to photos, he provides guidance around app choice, bio optimization, messaging techniques, wardrobe advice and date ideas. https://eddie-hernandez.com/contact/
Dating Profile Critique
For those of you who are remote or virtual dating help and are looking for an online dating profile critique you can read more about my services here.
For other helpful online dating tips check out my blog for more helpful advice: https://eddie-hernandez.com/blog/
Online Dating Frequently Asked Questions (Photos, App Choice, Wardrobe, Messaging, Bios and More): https://eddie-hernandez.com/online-dating-frequently-asked-questions/
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