Contact Support Pages, Help Center Info, Report Users & Submit Tickets For Hinge, Bumble, Coffee Meets Bagel, Match.com, OkCupid, POF + Tinder
Dating apps make it a pain to get in touch with their customer support lines – I don’t blame them. Users constantly complain about algorithm questions, alleged shadow bans, outright bans, violations of their terms of service, recurring payment charges, bugs around likes, messages and matches as well as questions around distorted photo uploads, reporting users and their bad behavior and other features of the apps.
Below are the ways to get directly in touch with their support lines. Apps like Hinge make you jump through hoops to get to their ticket page so I highlighted the ways to contact them directly.
Hinge: Submit A Ticket To Contact Customer Support
Hinge is the most annoying app out there when it comes to contacting support lines. They use a lot of AI to suggest questions, suggests answers to questions and then make you click through multiple pages to submit a ticket. See for yourself below:
1) Start at this page: https://hinge.co/contact
2) Click ‘Get Support‘
3) Land on this page and click ‘Support‘ https://hingeapp.zendesk.com/hc/en-us
4) Click the various help desk items. If none of those pages answer your questions, just open up this page directly or click ‘Submit New Request‘: https://hingeapp.zendesk.com/hc/en-us/requests/new
5) Type in your question/concern and use as much info as possible: dates, times, details, screenshots, before/after photos, timestamps, timeline of events etc.
6) You will get more generic answers to questions. Scroll to the bottom and you will see a bar that says ‘Contact Support‘. Click this and create a ticket.
If this is regarding shadow-bans, getting banned or similar items, good luck. Most cases are not overturned. You can read more about those cases here: https://eddie-hernandez.com/hinge-tinder-login-errors-banned/
Hinge does not offer a more direct route to contact customer support through the app. It merely routes you to the page above at the beginning of the sequence.
Report a user on Hinge: Click the three dots on the profile page to report the user. It is recommended you screenshot profiles in case he/she tries to block or unmatch you making it harder to report user down the road.
Bumble: Customer Support Pages and Social Media Support Accounts
Bumble has no phone number which is common among dating apps.
Bumble Customer Support: https://bumble.com/en/help/does-bumble-customer-support-have-a-phone-number#contact-us
Bumble Facebook and Twitter Support: https://bumble.com/en/help/does-bumble-customer-support-have-a-phone-number
App Support: Click ‘Contact & FAQ’ button.
Coffee Meets Bagel: Customer Support Email
This is the most straightforward contact support access I have seen on any dating app. Right on the about us page is their contact info: https://coffeemeetsbagel.com/about-us/
Reddit: Coffee Meets Bagel has a dedicated CS support line on Reddit: https://old.reddit.com/user/CoffeeMeetsBagelCS
Match.com: Contact Support Page
Match.com uses a pretty straight-forward page to ask your questions.
Match.com support page: https://www.match.com/help/ContactUs.aspx
Match.com California customer refund window by midnight 3rd business day: https://www.match.com/registration/membagr.aspx
California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service, as set forth in more detail in Section 8a. If you subscribed through your Apple ID, refunds are handled by Apple/Google, not Match. You can request a refund from Apple through your Apple ID account on your phone or at https://getsupport.apple.com.
OkCupid: Customer Support Pages, Ask A Question
OkCupid Customer Support Start Page: https://help.okcupid.com/article/28-contact
Report a bug on OkCupid: https://help.okcupid.com/article/126-bug-reporting#
Report a user on OkCupid:
2) Wait for the pop-up at the bottom right to launch the ‘Report A User’
Ask a question to OkCupid:
2) Click pop-up at bottom right. Two columns appear: ‘Answers’ and ‘Ask’
Plenty of Fish: Email Addresses and Safety FAQ Page
Plenty of Fish provides little to no information for getting in touch with their support team. The only thing I could find is this email buried under their safety page.
Plenty of Fish Safety Page: https://www.pof.com/safety
Report users who violate terms of service: email@example.com
Tinder Contact Support Page: https://www.gotinder.com/contact
Tinder Support a Request Page: https://www.help.tinder.com/hc/en-us/requests/new
About Eddie Hernandez
Eddie Hernandez is a professional photographer specializing in natural, candid online dating photos. Featured in the SFGate, ABC7News, East Bay Express, Salon; contributor to Good Men Project, Plenty Of Fish and Meddle. In addition to photos, he provides guidance around app choice, bio optimization, messaging techniques, wardrobe advice and date ideas. https://eddie-hernandez.com/contact/
Dating Profile Critique
For those of you who are remote or virtual dating help and are looking for an online dating profile critique you can read more about my services here.
For other helpful online dating tips check out my blog for more helpful advice: https://eddie-hernandez.com/blog/
Online Dating Frequently Asked Questions (Photos, App Choice, Wardrobe, Messaging, Bios and More): https://eddie-hernandez.com/online-dating-frequently-asked-questions/