Unable To Log Into Hinge, Tinder. Phone Number vs. Facebook Registrations, Likes & Messages Not Sent. Shadow Banned Accounts. Solutions On How To Get Unbanned.

Before I dive into the aspects of alleged shadow bans, getting banned from Hinge and Tinder it helps to understand where each app comes from. Even though they are both owned by the Match Group, they operate in completely different ways and have different terms of services and expectations.

What is Hinge? Overview: “Designed To Be Deleted”

Hinge has been around since 2012 and in June 2018 Match Group acquired 51% stake in the company with a 12 month window to acquire remaining shares. In February 2019 it did just that. It’s an unfortunate exit from a customer perspective (since Match is where all dating apps go to die) but I am hopeful the some of the bugs will at least worked out now that it has more resources from a technical perspective. With that said, there are a number of complaints that have surfaced around using the app and I will go into detail around those frustrating customer service inquiries.

What is Tinder? Who Uses Tinder?

Tinder is often viewed as a dating app but I would argue it’s merely an introduction app more than anything else. Introduction to penpals, friends, Instagram followers, travel guides, Venmo payments, hookups or something more. On the app page, Tinder is described as: “the world’s most popular app for meeting new people.  If you’re here to meet new people, expand your social network, meet locals when you’re traveling, or just live in the now, you’ve come to the right place.”

Keeping that in mind, meeting is a rather vague term. It can be virtual or physical. As such there is more ambiguity around what is for and what kind of people use the app.

Unable To Login Into Hinge

One of the most common issues Hinge users face is an inability to login to accounts. What’s worse is that Hinge rarely give the reason behind the errors and when it does, it is often vague in details. Some of the most common reasons for this error are that that 1) users no longer have access to a phone; 2) users no longer have access to Facebook account; 3) users made more than 1 account; 4) users deleted and re-started account too many times; 5) users were reported by someone on the app 6) users violated terms of service.

Unable To Access Phone or Facebook Account

Some people cite reasons like they don’t want to be tracked or don’t want to create a Facebook account. Those are perfectly fine reasons but often times people lose login information for Facebook or use a burner phone to create an account on Hinge. If you lose this information, this can be problematic as you need this info to retrieve passwords and log back in. If you are unable to do this, the logical step is to create a new account but this is not always a great idea. Creating multiple accounts can get you banned.

Multiple Accounts on Hinge

Creating multiple accounts on Hinge falls underneath the trying to game the system. When you create a new account on Hinge, users experience a significant increase in likes, comments and matches on the platform.

Hinge does a great job trying to give new users the best experiences so they get hooked early on and eventually slows down showing profiles and showing your profile to others so that they can focus on monetization efforts. Many users know this and will create another account to improve their matches but do this enough and Hinge will find you and possibly ban you. There are a number of ways Hinge can detect multiple accounts but I will not list them here.

Restarting/Deleting Accounts on Hinge, Pausing Account on Hinge

Rather than deleting and creating a new profile, some users of Hinge are convinced that deleting and restarting your profile will give you a slight bump in matches. That might be true as Hinge might want to retain users if they decide to take a break or want to see where things go with a current match. This is perfectly normal and it is with this in mind that Hinge allows users to pause their account. Pausing an account on Hinge allows users to stop having their profile shown to new people. It does not affect current matches.

Reporting Users and Profiles on Hinge

With such a low bar for registration on dating apps, one can expect a few bad apples to enter the platform. Aside from the internal measures Hinge has in place to detect users with multiple accounts and those that try to restart their accounts often, Hinge relies on user feedback to help identify users who harass folks in the app or offline. Unfortunately this is not a perfect system. Some people may not feel comfortable reporting users for small infractions or larger, serious ones.

If a date lies about their appearance, age, height or weight then it is perfectly acceptable to report the user to the app. If someone harasses you in the app or offline, make sure you are are able to keep notes, screenshots, evidence in case you need to report them to the app or to authorities. Unfortunately some harassers may try to elude being reported and report you (the victim) instead.

Shadow-Banned from Hinge

Online dating is tough and when people start to drop off on matches, people naturally assume they are what’s called shadow-banned. It’s a term that suggests a profile is not being shown as often or at all or communication is not being sent to others on the platform. The thought around this is that they were reported and although not banned from the site, can still use it but not like before.

I personally don’t believe users are shadow-banned but I do know Hinge is super buggy. Likes and messages not sent, seeing a profile again that you previously communicated with. Whether its a bug or intentional approach by Hinge to be ambiguous and frustrate users to the point that they look to upgrade memberships, people tend to blame the app rather than see if there is a solution with customer service or the more obvious reason – work on their own profiles, photos, bios and communication skills.

Tinder Bans, Appeals & Getting Unbanned from Hinge

Creating fake profiles, misrepresenting yourself or lying about yourself will get you banned. There are times when apps make mistakes so it is important to take screenshots, create timelines and keep communication on the app to make it easier to review cases in which a ban was erroneously activated. I would say less than 10% of bans are overturned. 

Go onto Reddit or any other forum and the common complaint is that users were banned for nothing – it’s always something. Rarely is it a bug or accidental report.

Tinder has less stringent rules around terms of service and as such it is harder to get banned from Tinder than Hinge for things around being relationship focused.

Creating a new profile is not always the best approach. Using a new email, burner phone is not enough as Hinge has very sophisticated ways to detect new profiles created by users previously banned. I will not get into the details here as to encourage bad behavior.

How To Contact Hinge

Hinge makes it incredibly annoying to contact them directly. They have no phone number nor email address (for good reason) but their customer support page is filled with pre-loaded questions and answers. To contact Hinge directly, check out my customer support page with step by step ways to get to their submit a ticket page. https://eddie-hernandez.com/dating-app-contact-support-pages/

About Eddie Hernandez 

Eddie Hernandez is a professional photographer specializing in natural, candid online dating photos. Featured in the SFGate, ABC7News, East Bay Express, Salon; contributor to Good Men Project, Plenty Of Fish and Meddle. In addition to photos, he provides guidance around app choice, bio optimization, messaging techniques, wardrobe advice and date ideas. https://eddie-hernandez.com/contact/

Dating Profile Critique

For those of you who are remote or virtual dating help and are looking for an online dating profile critique you can read more about my services here.

For other helpful online dating tips check out my blog for more helpful advice: https://eddie-hernandez.com/blog/

Online Dating Frequently Asked Questions (Photos, App Choice, Wardrobe, Messaging, Bios and More): https://eddie-hernandez.com/online-dating-frequently-asked-questions/